Overview
Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Harold Smith

Thornton ,CO

Overview

20
20
years of professional experience

Summary

Accomplished Guest Services Representative at Lodge Casino, renowned for enhancing guest loyalty through exceptional customer service and dynamic communication skills. Expert in guest accommodations and detail-oriented, consistently resolving issues promptly. Improved team efficiency by 20% through comprehensive training, fostering a welcoming environment and maximizing guest satisfaction.

Work History

Guest Services Representative

Lodge Casino
02.2006 - Current
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Assisted guests resolving any issues promptly and professionally.
  • Improved team efficiency with thorough training on customer service protocols.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Created welcoming and comfortable environment for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Greeted guests upon arrival by providing warm welcome.
  • Responded to guest inquiries to maximize guest satisfaction.

Education

No Degree -

Front Range Community College
Westminster, CO

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented

Additional Information

I always show up for my shift and am never late. I’ m not one who calls in sick

Timeline

Guest Services Representative

Lodge Casino
02.2006 - Current

No Degree -

Front Range Community College

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