Harold Velasquez
Plattsburgh,NY
Summary
Versatile hospitality professional with 2-year background as Night Auditor. Knowledgeable about Data Analysis, Software and OS. Thrives in high-volume environments using multi-tasking and time management strengths to solve the demands of the guest any time.
Overview
5
5
years of professional experience
Work History
Night Auditor
High Peaks Resort
Lake Placid
06.2021 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Handling facility and room maintenance problems for immediate remediation.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored hotel's budget and financial records.
- Stored guest valuables in safe and individual boxes for security.
Installer Technician
Beyond
Orlando, FL
01.2021 - 06.2021
- Installed and configured new equipment and systems according to company standards.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Followed all company guidelines regarding safety procedures when out in field.
- Provided technical support and training to users on new systems to ease transitions.
Cryptocurrency Trader and Sales Representative
Criptomanus
Margarita Island
02.2018 - 12.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
The Santiago Mariño Polytechnic University
Margarita Island03.2021
Skills
- Fluent in both English and Spanish
- Safety and Security Procedures
- Facilities Management Software
- Data Analysis
- Report Generation
- Recordkeeping
- Charge Posting
- Supplies and Materials Oversight
- Administrative Support
- Time Management
- Verbal and Written Communication
Timeline
Night Auditor
High Peaks Resort
06.2021 - Current
Installer Technician
Beyond
01.2021 - 06.2021
Cryptocurrency Trader and Sales Representative
Criptomanus
02.2018 - 12.2020
Bachelor of Science - Electrical, Electronics Engineering Technologies
The Santiago Mariño Polytechnic University
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