Haroon Maqsood
Brooklyn,NY
Summary
IT Support Specialist with a high ticket resolution rate, experienced in troubleshooting hardware, software, and network issues across Windows and macOS. Skilled in VPN setup, user account management, mobile device support, and security best practices. Strong collaborator with InfoSec teams, with added expertise in iOS development and mobile environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Quick Pantri
Remote, Houston
02.2024 - Current
- Diagnosed hardware, software, and network issues, resolving 95% of tickets within SLA using Jira.
- Handled new hire onboarding by setting up laptops, accounts, and MFA via Okta and Azure AD.
- Maintained printers, VoIP phones, and conference room setups including Zoom and Cisco Webex.
- Collaborated with InfoSec teams to address phishing, malware, and endpoint alerts.
- Assisted users with password resets, account lockouts, and MFA issues.
IOS Developer
Cigna
Remote, MO
11.2021 - 11.2023
- Implemented SSL pinning to secure app-server communication and prevent MITM attacks.
- Ensured secure coding practices preventing memory leaks and unsafe data handling.
- Utilized Swift 5 & Swift UI to deliver a modern, responsive, & visually appealing user interface.
- Integrated RESTful APIs proficiently to connect iOS application seamlessly to back-end services.
Education
Bachelor of Science - Computer Science
University of Management And Technology
Lahore, PakistanSkills
- Troubleshooting
- Network Support
- VPN Setup
- Remote Access Support
- Printer, VoIP, and Peripheral Support
- Mobile Device Management
- ServiceNow
- CLI
- Python
- Okta
Certification
- CompTIA Security+
- Google Cyber Security Professional
Timeline
IT Support Specialist
Quick Pantri
02.2024 - Current
IOS Developer
Cigna
11.2021 - 11.2023
Bachelor of Science - Computer Science
University of Management And Technology
Similar Profiles
HAROON MAQSOODHAROON MAQSOOD
Penetration Tester at Quik PantriPenetration Tester at Quik Pantri
Danette NewmanDanette Newman
Dispatcher at Quick Pick/ All Over TowingDispatcher at Quick Pick/ All Over Towing
Caroline KirklandCaroline Kirkland
Barista at Quick Fix CoffeeBarista at Quick Fix Coffee
Kimberly T. HuttonKimberly T. Hutton
Sr. Manager, D2C Merchandising Lead - LUXE Division at L'OréalSr. Manager, D2C Merchandising Lead - LUXE Division at L'Oréal
Steven SlotnickSteven Slotnick
VP OF SALES AND BUSINESS DEVELOPMENT: US MARKETS at Fashion Interiors Manufacturing IncorporatedVP OF SALES AND BUSINESS DEVELOPMENT: US MARKETS at Fashion Interiors Manufacturing Incorporated