Harout Hartounian
West Bloomfield,United States
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
Work History
General Manager
Oz Cannabis/Muha Meds
Ypsilanti, Michigan
08.2022 - 01.2025
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored progress by establishing plans, budgets and measuring results.
- Delegated work to staff, setting priorities and goals.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Supervised employees through planning, assignments, and direction.
- Open to close complete operation of busy dispensary. Handled all money. Customer service was top notch. Inventory. Well versed in metrc and Dutchie.
Manager
Galleria Jewelers
Southfield, Michigan
08.2021 - 08.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Greeted and assisted customers to foster positive experiences.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Operating Owner
IzThat Apizza
Warren, MI
04.2017 - 04.2020
- Company Overview: Independently opened pizza chain customizing in 'Build your own pizza'
- Sales/Customer service
- Inventory
- Hiring
- Accounting
- Delegated work to staff, setting priorities and goals.
- Reviewed legal documents related to business operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Education
Psychology -
University of Michigan
05.2017
Biology -
University of Detroit Mercy
08.2008
Skills
Proficient in:
- Microsoft Office applications
- QuickBooks
- Adobe PageMaker
- Metrc
- Dutchie
- Canva
- Branding
- Advertising and marketing
- Sales
- Vendor sourcing
- Matrix management
- Negotiation skills
- Team building
- Community outreach
- Consistently meet goals
- Top talent recruiting, hiring, and retention
- Team player
- Human resources management
- Cross-cultural communications
- Multimillion-dollar P&L management
- Employee scheduling
- Coding
- Inventory Programming
- IT
- Networking
- Market analysis
- Customer relationship management
- Staff supervision
- Bilingual
- Vendor negotiations
- Leadership
- Customer experience
- Event management
- Community service
- Coaching
Accomplishments
- Administrators List
- Team Lead-Final Class Project
- Highest Rated In Region-GrubHub
- 4.9 Dispensary Rating
Hobbies and Interests
- Cooking
- Community Service
- Team Sports
- Music
- Travel
Projects
IzThat Apizza, Personal pizza concept originated in 2017. Aspire to reopen one day., 4.8 Google Reviews
Well versed in all aspects of marijuana industry. Seed to sale.
Languages
English
Full Professional
Armenian
Full Professional
Spanish
Limited
Arabic
Limited
Timeline
General Manager
Oz Cannabis/Muha Meds
08.2022 - 01.2025
Manager
Galleria Jewelers
08.2021 - 08.2022
Operating Owner
IzThat Apizza
04.2017 - 04.2020
Psychology -
University of Michigan
Biology -
University of Detroit Mercy