Harper Lilly
Bremen
Summary
Results-driven professional with expertise in staff training and development. Strong active listening skills and a focus on exceptional customer service have led to improved team performance and enhanced client experiences.
Overview
5
5
years of professional experience
Work History
Server
Schooner Landing
Damariscotta, ME
08.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed table assignments efficiently, optimizing flow during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new servers on menu offerings and service protocols, enhancing team performance.
Technology Assistant
Trauma Resource Institute
Claremont, CA
11.2025 - Current
- Provided technical assistance for virtual training sessions, ensuring seamless execution.
- Collaborated with cross-functional teams to identify technology needs and recommend solutions.
- Developed and maintained technology support systems for staff and clients.
- Communicated with people across continents and states to ensure the best experience.
- The Trauma Resource Institute engages in the Community Resiliency model, which provides trainings for people with trauma, in crisis, or mental health and medical professionals. I follow these guidelines to avoid the activation of participants and support my team with the model in mind.
Barista Manager
Round Pond Coffee
Round Pond, ME
03.2023 - 01.2026
- Trained and mentored staff on coffee preparation techniques and customer service excellence.
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Facilitated communication between customers, staff, and owners.
- Prepared food and drinks.
- Created and designed logos for merch, signs, and displays.
Cashier
Granite Hall Store
Round Pond, ME
05.2021 - 09.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent reconciliation practices.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Scooped ice cream
- Took inventory and completed item pricing.
Baker
IB Baking
Newcastle, ME
05.2022 - 09.2022
- Developed and executed diverse bread and pastry recipes, enhancing product offerings.
- Oversaw daily baking operations, ensuring consistency in quality and presentation.
- Implemented inventory management practices, optimizing ingredient usage and minimizing waste.
- Interacted with customers selling baked goods at a farmers market.
- Worked as a cashier selling goods.
- Packaged baked goods to ensure freshness and security.
Education
Bachelor of Science - Social Work
Salve Regina University
Newport, RI05-2029
Skills
- Customer service
- Guest engagement
- Collaboration
- Tech assistance
- Leadership
- Staff training
- Cash handling
- Active listening
- Remote troubleshooting
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Technology Assistant
Trauma Resource Institute
11.2025 - Current
Server
Schooner Landing
08.2025 - Current
Barista Manager
Round Pond Coffee
03.2023 - 01.2026
Baker
IB Baking
05.2022 - 09.2022
Cashier
Granite Hall Store
05.2021 - 09.2024
Bachelor of Science - Social Work
Salve Regina University
Community Service and Volunteering
- Kristine Lilly Soccer Academy volunteer- 20 hours (coaching kids soccer camp)
- National Honors Society- 30 hours minimum/year of involvement (2 years=60 hrs)
- Waldo theatre community volunteer- 20 hours
- Hockey development volunteer- 15 hours
- Interact/Rotary- 10 hours
- Roadside cleanups, food donor for food banks, community involvement with youth development