Harriet Rice
New Rochelle,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Senior Account Executive
DAC
01.2023 - Current
- Responsible for effectively training new hires with onboarding process, shadowing, role-playing exercise, and mentorship
- Special project support for account growth as needed (PowerPoint deck preparation for client)
- Monthly meetings with management to communicate needs.
Account Executive
01.2021 - 01.2023
- Establish relationships with clients and our digital team, acting as the key point of contact for client inquires and ensuring outstanding customer service
- Completing outbound phone calls to current customers, improving customer experiences, and positively interacting with all corresponding departments to resolve customer concerns
- Proficient in delivering professional, informed, and timely responses to both internal and external contacts, fostering strong communication and relationships within and outside the organization
- Capable of explaining advertising, digital media, and marketing concepts, including Search Engine Marketing (SEM) and Search Engine Optimization (SEO)
- Ability to use excel and client management tools (CRM) to maximize time
- Establishing customer rapport, building trust, and maintain long term relationships
- Travel to conference and r.
Account Coordinator
DAC Group
01.2021 - 12.2021
- One month into this role I was promoted due to my enthusiasm, outgoing personality, and drive to work hard.
Education
Bachelor of Arts - Media Studies
Quinnipiac University
05.2021
Skills
- Successful track record of multi-tasking, ensuring that processes are implemented corrected and fully
- Demonstrate leadership by including highly effective written and oral communication skills
- Google AdWords certifications
Timeline
Senior Account Executive
DAC
01.2023 - Current
Account Executive
01.2021 - 01.2023
Account Coordinator
DAC Group
01.2021 - 12.2021
Bachelor of Arts - Media Studies
Quinnipiac University
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