Harrison Stiles
Hidden Treasures
LOSANGELES,CA
1
Language
8
years of professional experience
Dynamic Assistant Store Manager with a proven track record in enhancing customer experience and driving team performance. Expertise in inventory control and retail operations ensures optimal store performance.
Work History
Assistant Store Manager
2 Years 6 Months- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Mentored team members, fostering skill development and enhancing service quality.
- Implemented inventory management systems to streamline stock control and reduce shrinkage.
- Analyzed sales data to identify trends, driving targeted marketing initiatives for increased revenue.
- Collaborated with upper management on strategic planning to enhance overall store profitability.
- Oversaw scheduling processes, optimizing workforce allocation to meet customer demand effectively.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Sales Team Lead
2 Years 10 Months- Maximized revenue generation by proactively identifying upselling opportunities within existing accounts.
- Exceeded quarterly sales targets through consistent performance monitoring and constructive feedback to team members.
- Streamlined opening and closing procedures as an integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and mentored new sales representatives, fostering a culture of continuous improvement.
- Analyzed sales data to identify trends, optimizing inventory management and customer engagement strategies.
- Collaborated with marketing teams to create targeted promotional campaigns, driving increased customer acquisition.
- Streamlined opening and closing procedures as an integral member of store staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Shift Leader
2 Years 8 Months- Trained and mentored new staff on customer service excellence and product knowledge.
- Managed inventory levels, conducting regular stock audits and replenishment.
- Supervised daily store operations, ensuring adherence to company standards and procedures.
- Assisted in executing promotional events, contributing to increased foot traffic and customer engagement.
- Developed and maintained strong customer relationships, resolving issues to ensure satisfaction.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Class Instructor
9 Months- Designed and implemented engaging lesson plans for various glass art techniques.
- Provided individualized feedback to students, enhancing their artistic development.
- Assisted students in developing skills in glass fusing and casting processes.
- Maintained a safe and organized studio environment, adhering to safety protocols.
- Adapted teaching methods to accommodate diverse learning styles among students.
Education
High School Diploma
Skills
Retail operations
Inventory control
POS systems operations
Customer service
Customer experience
Sales analytics
Store management
Employee scheduling
Team building and leadership
Workforce scheduling
Store organization
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Hidden Treasures
02.2024 - 08.2026Read More
Sales Team Lead
Mind Games
04.2021 - 02.2024Read More
Class Instructor
Fire Glass Studio
09.2018 - 06.2019Read More
Retail Shift Leader
Godiva Chocolates
07.2018 - 03.2021Read More
El Camino Real Charter High School
High School Diploma
Read More