Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harshdeep Kaur

Bargersville,IN

Summary

Dynamic Operational Manager with a proven track record at US Trans Corp, enhancing team productivity and customer satisfaction through expert operations management and exceptional customer service. Skilled in decision-making and data management, achieved cost-effective project delivery and fostered vendor relationships for improved service levels. Specializes in leading teams to exceed performance goals.

Overview

5
5
years of professional experience

Work History

Sales Associate

Macy’s
08.2024 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Operational Manager

US Trans Corp
03.2020 - 08.2024
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.

Education

M.Sc - Computer Science

New York Institute of Technology
Manhattan, NY
12.2011

Skills

  • Customer service
  • Operations management
  • Decision-making
  • Team leadership
  • Data management
  • Problem-solving
  • Work flow planning
  • MS office

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Sales Associate

Macy’s
08.2024 - 12.2024

Operational Manager

US Trans Corp
03.2020 - 08.2024

M.Sc - Computer Science

New York Institute of Technology
Harshdeep Kaur