Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harvey Cormier

Houston,US

Summary

Proven leader in enhancing customer engagement and satisfaction, notably at The Home Depot Inc, where innovative strategies boosted efficiency and reduced costs. Skilled in complex problem-solving and customer service, my approach streamlines communication and leverages computer skills for impactful results. Achievements include mentoring teams and optimizing processes, reflecting a commitment to professionalism and attention to detail. Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

3
3
years of professional experience

Work History

Flooring and Decor Associate

The Home Depot Inc
06.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.

Customer Service Champion

Taco Bell
02.2022 - 07.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained thorough knowledge of industry trends and competitor offerings to better serve customers'' unique needs.
  • Mentored new hires in mastering company policies, products, and services for optimal customer support.
  • Provided expert advice on product selections, leading customers towards informed purchasing decisions.
  • Managed high-stress situations calmly, ensuring positive outcomes for all parties involved.
  • Handled multiple communication channels simultaneously while maintaining a high level of professionalism throughout each interaction.

Education

Associate of Business - Business Management

Lone Star College System
Houston, United States
05.2026

Skills

  • Time Management
  • Complex Problem-Solving
  • Computer Skills
  • Attention to Detail
  • Customer Service
  • Customer Engagement
  • Professionalism
  • Team Leadership

Timeline

Flooring and Decor Associate

The Home Depot Inc
06.2023 - Current

Customer Service Champion

Taco Bell
02.2022 - 07.2023

Associate of Business - Business Management

Lone Star College System
Harvey Cormier