Hasan Livingston
Philadelphia,PA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Patchwork Hyatt Centric
2024.04 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Banquet Server
Lilah
2024.01 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Banquet and Fine Dining Server
Positano Coast
2021.09 - Current
- Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
- Ensured timely and accurate food delivery by coordinating efficiently with kitchen staff and fellow servers.
- Utilized superior problem-solving skills to address any issues that arose during banquets or fine dining services professionally and discreetly.
- Contributed to successful events by setting up banquet rooms according to specific client requirements.
- Promoted a culture of teamwork and collaboration among fellow servers, fostering a supportive environment that helped drive service excellence.
- Showcased strong multitasking abilities by balancing multiple responsibilities such as taking orders, delivering food promptly, clearing tables, and refilling beverages throughout the course of a shift or event.
- Enhanced guest satisfaction by providing attentive and personalized service during banquet events.
Education
Associate of Arts - Communication Studies
Penn State University
Media, PA05.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Memory retention
- Sales Techniques
- Adaptable and Flexible
- Reliable and Responsible
- Multitasking Abilities
- High Energy and Stamina
- Team Leadership
- Problem-Solving
- Excellent Communication
- Attention to Detail
- Guest Engagement
Certification
- PLCB Ramp Certification
Timeline
Server
Patchwork Hyatt Centric
2024.04 - Current
Banquet Server
Lilah
2024.01 - Current
Banquet and Fine Dining Server
Positano Coast
2021.09 - Current
Associate of Arts - Communication Studies
Penn State University
- PLCB Ramp Certification
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