Hashly Lopez
Summary
Results-driven hotel manager focused on elevating guest experiences and optimizing operations. Achievements include boosting guest satisfaction scores through targeted staff training and successfully identifying new revenue streams. Demonstrated leadership in streamlining processes and maintaining high compliance standards.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
TPG Hotels and Resorts
01.2023 - 01.2025
- Oversaw day-to-day operations of properties, enhancing team and property performance. Coordinated onboarding processes and employee terminations. Produce biweekly reports to finalize the company's payroll. Identified new revenue sources through campus and embassy visits, promoting property and exploring profitability opportunities. Collaborate with vendors to ensure product enhancement and competitive pricing. Optimized guest relations by implementing customer service recovery tactics and resolving chargebacks. Ensure all licenses, permits, and certificates are up-to-date. Schedule routine property inspections with fire protection services, pest control, fire departments, AAA inspectors, and city inspectors.
- Supervised daily hotel operations and ensured compliance with company standards.
- Developed staff training programs to enhance service quality and guest satisfaction.
- Managed vendor relationships and coordinated supply chain logistics for hotel needs.
Project Manager
Olympic Electric
01.2020 - 01.2023
- Managed bids, ensured accuracy of plans for job sites, and purchased necessary materials for each project. Created daily and weekly schedules based on needs of builders, customers, and designers to optimize project flow. Additionally, I visited job sites regularly to meet with homeowners, builders, and designers at various stages to make modifications and ensure compliance with the plans. Collaborated with homeowners, builders, and designers at various stages to implement modifications and verify adherence to plans, enhancing overall project compliance.
- Led project planning and scheduling for electrical installation projects.
- Coordinated cross-functional teams to ensure project timelines were met.
- Managed project budgets and monitored expenditures for cost efficiency.
Front Office/Night Audit Supervisor
Holiday Inn & Suites
01.2017 - 01.2018
- Monitored day-to-day operations to ensure smooth front office functionality. Ensure night audit procedures/reports/settlements are accurately completed. Evaluated financial reports to ensure compliance and identify discrepancies. reconcile daily financials. Provided FOM with front office schedule for timely weekly approval. Addressed guest-related complaints and special requests to enhance guest satisfaction.
- Supervised night audit team ensuring accurate financial reporting.
- Coordinated guest check-ins and check-outs during overnight shifts.
- Managed cash handling and reconciliation for nightly transactions.
Lead Front Desk Supervisor
Four Points by Sheraton
01.2010 - 01.2017
- Managed daily front office operations and routed arrivals to enhance guest experience.
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Supervised front desk staff, providing training and support to enhance service quality.
- Coordinated room assignments and maintained accurate reservation records for guests.
Skills
- Guest relations
- Customer relationship management
- Revenue optimization
- Scheduling management
- Staff training
- Team leadership
Timeline
Assistant General Manager
TPG Hotels and Resorts
01.2023 - 01.2025
Project Manager
Olympic Electric
01.2020 - 01.2023
Front Office/Night Audit Supervisor
Holiday Inn & Suites
01.2017 - 01.2018
Lead Front Desk Supervisor
Four Points by Sheraton
01.2010 - 01.2017