Hasir Henry
Philadelphia,Pennsylvania
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Digital Shopper
Walmart
Willow Grove, PA
12.2022 - Current
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
- Tracked substitutions and informed customers of changes.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Provided product advice to customers to help select most suitable items for individual needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Cashier
Giant Food Stores
Willow Grove, PA
01.2022 - 08.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Helped customers complete purchases, locate items, and join reward programs.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Art And Design
Community College of Philadelphia
Philadelphia, PA06.2025
High School Diploma -
G.W. Carver High School of Engineering And Science
Philadelphia, PA06.2023
Skills
- Flexible Schedule
- Project Planning
- Teamwork and Collaboration
- Strong Work Ethic
- Multitasking and Organization
- Supply Management
- Client satisfaction
- Filing and Recordkeeping
- Attention to Detail
- Personal Assistance
- Problem-Solving
- Documentation And Reporting
Timeline
Digital Shopper
Walmart
12.2022 - Current
Cashier
Giant Food Stores
01.2022 - 08.2022
Associate of Arts - Art And Design
Community College of Philadelphia
High School Diploma -
G.W. Carver High School of Engineering And Science