Hassan Mujahid
Woodbridge,VA
Summary
Proven Front Desk Agent at Quality Inn Hotel & Suits, adept in guest relations and front office support, I excel in leveraging lobby oversight and information protection to enhance customer satisfaction. Skilled in report generation and sales, my approach has consistently improved service delivery, evidenced by a notable increase in guest retention.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Quality Inn Hotel & Suits
Woodbridge, United States Of America
02.2024 - Current
- Recommended establishments, set up reservations and coordinated transportation for guests
- Managed smooth check-outs with polished charge explanations, payment collection and statement preparation
- Supported strict property security, monitoring visitors and restricting access
- Kept impeccable administrative and financial records, verified transactions and updated records
Customer Service Representative
Auto Zone
Dumfries, United States Of America
03.2024 - 06.2024
- Handled customer inquiries, payments and service requests
- Anticipated needs and resolved problems to keep customers happy
- Answered inbound calls to handle various concerns, set appointments and close sales
- Documented, researched and resolved customer service issues
Education
Master of Business Administration (M.B.A.) - HRM
virtual University of Pakistan
Okara, Pakistan09.2010
Bachelor of Arts (B.A.) - Arts
University of the Punjab
Lahore, Pakistan05.2008
Skills
- Front Office Support
- Lobby oversight
- Information Protection
- Guest Relations
- Report Generation
- Sales
- Customer Satisfaction
Languages
English, Fluent
Timeline
Customer Service Representative
Auto Zone
03.2024 - 06.2024
Front Desk Agent
Quality Inn Hotel & Suits
02.2024 - Current
Master of Business Administration (M.B.A.) - HRM
virtual University of Pakistan
Bachelor of Arts (B.A.) - Arts
University of the Punjab
Similar Profiles
Dhanushka TennakoonDhanushka Tennakoon
Manager on Duty at Quality Inn And SuitsManager on Duty at Quality Inn And Suits
Ma. Isela Ruiz AvitiaMa. Isela Ruiz Avitia
Housekeeper at Quality Inn & SuitsHousekeeper at Quality Inn & Suits
Reece DerricksonReece Derrickson
Front Desk Agent at Baymont Inn & Suits HotelFront Desk Agent at Baymont Inn & Suits Hotel