Hastings Traficanti
Ann Arbor,MI
Summary
Poised and dependable hospitality professional with experience in guest-facing roles across fast-paced and professional environments. Skilled at creating warm, welcoming experiences and maintaining a calm, polished demeanor under pressure. Adept at learning quickly, working collaboratively, and adapting to new service standards. Eager to bring strong communication, attention to detail, and a genuine passion for hospitality to a fine dining team.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Momenta Fit
06.2024 - 08.2024
- Delivered warm, professional greetings and ensured guests felt valued from the moment they entered the facility
- Maintained a clean, polished reception area to reflect an upscale brand environment
- Managed check-in procedures, answered approximately 10 inquiries per day, and supported smooth front-of-house operations under pressure
Certified Trainer
Raising Cane's Restaurants
01.2021 - 03.2022
- Trained and mentored new team members to uphold consistent service standards and guest satisfaction in a high-volume environment
- Demonstrated strong communication and efficiency during peak service hours, ensuring accurate and timely service
- Delivered approximately 300 quality ensured meals to happy customers per shift
- Consistently recognized by peers and managers for professionalism, teamwork, and a guest-first approach
Education
Bachelor of Science - Chemistry
University of Michigan - Ann Arbor
Ann Arbor, MI05.2027
High School Diploma -
Kent Denver School
Denver, CO05.2023
Skills
- Customer Service
- Time Management
- Listening Skills
- Problem-solving skills
- Verbal and written communication
- Team Collaboration
- Composure under pressure
- Professional Appearance and Demeanor
- Upscale Guest Service
Timeline
Front Desk Receptionist
Momenta Fit
06.2024 - 08.2024
Certified Trainer
Raising Cane's Restaurants
01.2021 - 03.2022
Bachelor of Science - Chemistry
University of Michigan - Ann Arbor
High School Diploma -
Kent Denver School
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