Hatigje Weir
Sonic Drive In
Highland,NY
17
years of professional experience
Assistant General Manager at Sonic Drive In with a proven track record in operations management and staff development. Enhanced workflow efficiency, reduced service times, and boosted customer satisfaction through strategic planning and effective team leadership. Skilled in inventory control and employee relations, driving sales growth and ensuring compliance with health regulations.
Work History
Assistant General Manager
17 Years- Coordinated daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Developed staff schedules to optimize labor costs while meeting peak service demands.
- Analyzed customer feedback to identify areas for improvement in service quality and menu offerings.
- Ensured compliance with health and safety regulations through regular training sessions and audits.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
GED
Skills
Staff management
Inventory control
Operations management
Staff development
Food safety and sanitation
Employee relations
Team leadership expertise
Employee scheduling
Operations oversight
Budget control
Sales techniques
Strategic planning skill
Sales forecasting
Vendor relationship management
Timeline
Assistant General Manager
Sonic Drive In
09.2009 - 09.2026Read More
Kingston High School
GED
Read More