Summary
Overview
Work History
Education
Skills
Timeline
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Hattie Robbins

Cody,WY

Summary

Dedicated manager and customer service professional with over 5 years of experience in fast-paced retail and food service environments. Proven track record of increasing operational efficiency, enhancing customer satisfaction, and leading teams to exceed performance goals. Skilled in cash handling, staff supervision, and fostering customer loyalty through personalized service and product expertise.

Overview

4
4
years of professional experience

Work History

Package Handler

FedEx
11.2023 - Current
  • Ensured compliance with safety regulations, reducing workplace accidents by 10%.
  • Adhered to proper lifting techniques, reducing workplace injuries and contributing to a 20% improvement in safety records.
  • Decreased package damage significantly through careful handling and adherence to safety protocols.
  • Achieved significant accuracy in tracking item movements using hand-held scanners and physical logs.
  • Unblocked conveyor jams within 5 minutes on average, minimizing delays in package handling and boosting team efficiency
  • Surpassed performance benchmarks by 20% during peak seasons, handling 50% more packages without compromising quality.

Freelance Photographer

Cody Enterprise
04.2024 - 08.2024
  • Captured high-quality sports images by utilizing advanced photography techniques and equipment.
  • Increased event coverage efficiency by coordinating with organizers and scouting ideal locations for capturing action shots.
  • Maintained a strong online portfolio showcasing diverse skills and talents in sports photography.
  • Managed workload effectively, prioritizing simultaneous assignments while meeting strict deadlines under pressure.
  • Adapted shooting style according to different lighting conditions, weather factors, or venue specifications to achieve optimal results.

Restaurant Hostess

Cody Steakhouse
06.2023 - 08.2024
  • Handled 15+ telephone inquiries per shift while assisting 20+ in-person guests, improving customer satisfaction by 10%
  • Provided timely and accurate information on hours, seating, and menu options, reducing customer wait times by 5 minutes.
  • Managed waitlist for 50+ guests during peak hours, optimizing seating arrangements and reducing wait times every night.
  • Increased customer satisfaction through prompt and welcoming greetings and efficient seating arrangements.
  • Processed 30+ reservations and to-go orders daily with 100% accuracy, contributing to a smooth flow of operations.
  • Efficiently bused tables and assisted with food running, maintaining a clean environment and reducing table turnover time

Barista

Cody Coffee
03.2021 - 04.2024
  • Efficiently bused tables and assisted with food running, maintaining a clean environment and reducing table turnover time by 20%.
  • Managed daily cash transactions with zero discrepancies, improving register accuracy by 15%.
  • Managed a team of 3+ baristas, supervised day-to-day operations, and balanced tills, achieving 100% accuracy in daily cash reconciliation.
  • Increased customer loyalty and repeat business through personalized coffee recommendations and exceptional customer service.

Education

Associate of Arts - Photography

Casper College
Casper, WY
04.2026

GED -

Home Schooled
Cody, WY
05.2023

Skills

  • Team Leadership
  • Staff Training & Scheduling
  • Cash Handling & Reconciliation
  • Inventory Management
  • Customer Relationship Management
  • Warehouse Safety
  • Strong attention to detail
  • Self-motivation and discipline

Timeline

Freelance Photographer

Cody Enterprise
04.2024 - 08.2024

Package Handler

FedEx
11.2023 - Current

Restaurant Hostess

Cody Steakhouse
06.2023 - 08.2024

Barista

Cody Coffee
03.2021 - 04.2024

Associate of Arts - Photography

Casper College

GED -

Home Schooled
Hattie Robbins