Hawa Hassan
Fort Worth,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Amphitheater High School
Tucson, AZ
12.2021 - 11.2022
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Unarmed Security Guard
Allied Universal Security Services
Fort Worth, TX
08.2018 - 10.2021
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Conducted daily security checks of the premises, equipment, and vehicles.
Call Center Representative
Refugeeone
Tucson, AZ
03.2016 - 06.2018
- Motivated and detail-oriented medical coding and billing specialist student seeking a remote work-from-home position as a call center representative. Eager to utilize strong communication skills, healthcare knowledge, and customer service experience to provide exceptional support to clients and patients.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
currently enrolled - Medical Billing And Coding Specialist
Southern Careers Institute Inc
Austin, TX02-2025
High School Diploma -
Amphitheater High School
Tucson, AZ05-2018
Some College (No Degree) -
Tarrant County College District
Fort Worth, TXSkills
- Customer Service
- Time Management
- Telephone Etiquette
- Customer assistance and interaction
- Listening Skills
- Problem-solving skills
Affiliations
- I enjoy dressing up and going out to eat
- I am currently a medical billing and coding specialist student at Southern careers Institute. I graduate on February 2025!
- My academic interest is getting my Bachelors Degree of Science in Nursing.
Timeline
Front Desk Receptionist
Amphitheater High School
12.2021 - 11.2022
Unarmed Security Guard
Allied Universal Security Services
08.2018 - 10.2021
Call Center Representative
Refugeeone
03.2016 - 06.2018
currently enrolled - Medical Billing And Coding Specialist
Southern Careers Institute Inc
High School Diploma -
Amphitheater High School
Some College (No Degree) -
Tarrant County College District
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