HAWAII REDMOND
Forest Park,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Dispatch Security Officer
Allied Universal Security Services
05.2020 - 03.2023
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Responded to calls per day to execute service or requests for emergency and routine assistance
Remote Customer Service Agent
Info Cision
06.2018 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Cashier
Chick-fil-A
08.2016 - 05.2018
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Life Christian Academy
Forest Park06.2020
Skills
- Secure Sensitive Information
- Activity Development
- Dispatching Workers
- Cash Register Operations
- CCTV Surveillance
- Vendor Contracts
- Daily Reports
- Field Operations Support
- Conceptual Thinking
- Customer Data Confidentiality
- Access Controls
Timeline
Dispatch Security Officer
Allied Universal Security Services
05.2020 - 03.2023
Remote Customer Service Agent
Info Cision
06.2018 - 03.2020
Cashier
Chick-fil-A
08.2016 - 05.2018
High School Diploma -
Life Christian Academy
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