Haydee Cantu
Katy,TX
Summary
Bilingual (English/Spanish) administrative professional with experience supporting youth programs, front office operations, record management, scheduling, logistics coordination, and customer service. Skilled in answering multi-line phone systems, maintaining confidential records, coordinating transportation and appointments, tracking attendance, and communicating with students, parents, staff, and community partners. Recognized for professionalism, organization, attention to detail, and the ability to manage multiple priorities in fast-paced environments.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Zacharys House Residential Treatment Center
Columbus, TX
05.2022 - Current
- Maintain confidential records, daily progress reports, incident reports, and compliance documentation for youth ages 12–18.
- Coordinated communication between departments to ensure efficient workflow and information sharing.
- Answer phone calls, direct inquiries, and provide professional customer service to staff, families, and outside agencies.
- Coordinate appointments, transportation, schedules, and daily operational logistics.
- Support executive leadership through calendar management, documentation, and administrative tasks.
- Organize inventory, supplies, food, hygiene products, and facility resources.
- Collaborate with staff to ensure daily responsibilities are completed and residents' needs are met.
- Maintain organized filing systems and ensure accuracy and confidentiality of records.
- Additional Relevant Experience
- Supported operations within a residential treatment setting serving youth in CPS custody by assisting with documentation, staff coordination, daily logistics, student support, and compliance-related record keeping.
- Managed scheduling and organization of appointments for clinical staff and clients.
Education
High School Diploma -
Morton Ranch High School
Katy, TX01.2023
No Degree - Buisness
Lone Star College
Houston, TX05.2029
Skills
- Front Desk Operations
- Data entry
- Computer skills
- Office administration
- Multi-Line Phones
- Bilingual English/Spanish
- Attendance Tracking
- Scheduling & Calendar Management
- Substitute Coordination
- Records Management
- Data Entry
- Student & Parent Communication
- Logistics Coordination
- Confidential Documentation
- Microsoft Office
- Customer service
Certification
- Crisis Prevention Intervention (CPI)
- Adult & Child First Aid/CPR/AED
- Trauma-Informed Care
- Anaphylaxis & Epinephrine Auto-Injector Administration
- Psychotropic Medication Administration
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Zacharys House Residential Treatment Center
05.2022 - Current
High School Diploma -
Morton Ranch High School
No Degree - Buisness
Lone Star College