Rosario Castillejo
Santa Ana,CA
Summary
Dedicated Bilingual Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for medical professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Orange County Physician Hearing Services
Mission Viejo, CA
04.2018 - Current
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Medical Front Office Supervisor
Head and Neck Associates of Orange County Inc.
Mission Viejo, CA
01.2014 - 03.2018
- Trained 15 employees on best practices and protocol while managing teams to maintain optimal productivity.
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Observed strict HIPAA guidelines at all times according to company policy.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Set up appointments for physician visits and procedures using calendar software.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Customer Service Representative
Printronic
Santa Ana, CA, CA
02.2009 - 01.2011
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed office supplies inventory and placed orders when necessary.
- Responded to customer issues to provide immediate resolution and improve retention.
- Took special orders in person and over telephone, generating additional revenue every month.
Veterinary Receptionist
Grand Pet Care Centers
Santa Ana, CA
01.2006 - 06.2007
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Arranged hospital admissions for patients as required.
- Kept track of client's payment history and updated account information accordingly.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
Education
High School Diploma -
Valley High School
Santa Ana, CA2004
Skills
- CRM and office management software
- Accounts payable and receivable
- Data entry
- Scheduling and calendar management
- Working collaboratively
- Friendly, positive attitude
- MS Office
- Administrative skills
- Company policies and procedures
- Conflict management
- Team oversight
- Fluent in English and Spanish
- HIPAA guidelines
- Referral verification
- Front desk operations
- Records management
- Proficient in Nextgen, EMR and Blueprint
- Telephone etiquette
- Multi-line phone systems
- Switchboard operations
- Call transfers
- Mail management
Timeline
Administrative Assistant
Orange County Physician Hearing Services
04.2018 - Current
Medical Front Office Supervisor
Head and Neck Associates of Orange County Inc.
01.2014 - 03.2018
Customer Service Representative
Printronic
02.2009 - 01.2011
Veterinary Receptionist
Grand Pet Care Centers
01.2006 - 06.2007
High School Diploma -
Valley High School