Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Hayden Bratcher

Vacaville,CA

Summary

Dynamic Shift Lead with proven expertise in staff education and training, and a strong focus on customer service excellence. At Five Guys and Taco Bell, I enhanced team performance and customer satisfaction through effective leadership and problem-solving abilities. Skilled in sales proficiency and team motivation, I consistently improved shift productivity and fostered a positive work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead

Five Guys
10.2022 - Current


  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Enforced company policies and regulations with employees.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.

Shift Lead

Taco Bell
08.2021 - 09.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Completed store opening and closing procedures and balanced tills.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Enforced company policies and regulations with employees.

Education

Associate of Science - Accounting And Finance

Solano Community College
Fairfield, CA
05-2025

High School Diploma -

Vacaville High School
Vacaville, CA
06-2023

Skills

  • Customer service focus
  • Team motivation
  • Sales proficiency
  • Shift/Team leadership
  • Strong verbal and written communication
  • Staff education and training
  • Problem-solving abilities
  • Multitasking

Accomplishments

  • Earned employee of the month at Taco Bell within 3 months of employment
  • Promoted to Shift Lead within 3 months at Five Guys

Certification

  • ServSafe: Food Protection Manager Certification

Timeline

Shift Lead

Five Guys
10.2022 - Current

Shift Lead

Taco Bell
08.2021 - 09.2021

Associate of Science - Accounting And Finance

Solano Community College

High School Diploma -

Vacaville High School

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Hayden Bratcher