Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hayden Casper

Wauconda,IL

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Pet Supplies Plua
Wauconda, Illinois
09.2024 - Current
  • Organized storage areas for efficient use of space.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Provided accurate information about products and services to customers.

Parts Delivery Driver

AutoZone
Normal, Illinois
02.2023 - 08.2023
  • Inspected vehicles for mechanical items and safety issues prior to loading.
  • Managed time effectively to ensure deliveries are made according to schedule.
  • Communicated with customers regarding orders, returns, and exchanges.

Package Handler

UPS
Normal, Illinois
09.2022 - 01.2023
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Worked flexible hours, including weekends and holidays, to meet business needs.

Customer Service Cashier

Rogan's Shoes
Mundelein, Illinois
04.2018 - 07.2022
  • Processed credit card, gift certificate payments in electronic computer systems.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Greeted customers promptly and responded to questions.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Education

High School Diploma -

Wauconda High School
Wauconda, Illinois
05-2021

Skills

  • Delivery scheduling
  • Inventory cycle counting
  • Product restocking
  • Complaint resolution
  • Product knowledge

Timeline

Customer Service Representative

Pet Supplies Plua
09.2024 - Current

Parts Delivery Driver

AutoZone
02.2023 - 08.2023

Package Handler

UPS
09.2022 - 01.2023

Customer Service Cashier

Rogan's Shoes
04.2018 - 07.2022

High School Diploma -

Wauconda High School
Hayden Casper