Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Hayden Dodson

Phoenix,AZ

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Shift Leader

Swig Drinks
Phoenix, AZ
08.2024 - Current
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Learned new formulas and menus to best serve customers with tasty drinks and current advice on selections.
  • Maintained up-to-date knowledge of products and services offered by the store in order to better serve customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Shift Leader

Cold Stone
Coeur D'Alene, ID
04.2021 - 08.2023
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Delegated tasks to employees and monitored activities and task completion.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Checked orders for quality and completeness.

Education

MBA -

Grand Canyon University
Phoenix, AZ
04-2026

High School Diploma -

Gonzaga Preparatory School
Spokane, WA
05-2023

Skills

  • Customer Service Management
  • Sales Reporting
  • Team Leadership
  • Sales and Upselling
  • Sales expertise
  • Strong verbal and written communication
  • Positive Attitude
  • Problem-Solving

Affiliations

. Volunteer when I am not in school or working

. Intramural Sports player for volleyball indoor and out and soccer

. Active in the Church at my school and off campus

References

References available upon request.

Timeline

Shift Leader

Swig Drinks
08.2024 - Current

Shift Leader

Cold Stone
04.2021 - 08.2023

MBA -

Grand Canyon University

High School Diploma -

Gonzaga Preparatory School

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Hayden Dodson