Hayden Hale
Las Vegas,NV
Summary
- Dedicated Patient Care Technician from Aeva Specialty Pharmacy, excelling in critical thinking and organizational skills. Proven track record in enhancing patient safety and streamlining records management. Known for exceptional customer service, contributing to improved patient satisfaction.
- Offering strong foundation in communication and problem-solving, eager to learn and grow within customer care environment. Brings quick learning ability and adaptability to new systems and processes. Ready to use and develop strong communication and problem-solving skills.
- Personable and highly organized, with strong ability to communicate effectively and empathize with customers. Possesses solid understanding of customer service principles and adept at using CRM software and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive relationships.
Overview
1
1
year of professional experience
Work History
Patient Care Coordinator
Aeva Specialty Pharmacy
05.2022 - 05.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Education
High School Diploma -
Clark County Adult Education
Las Vegas, NV05-2025
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Insurance verification
- Patient confidentiality
- Scheduling
- Patient records management
- Goal setting
- Documentation
- Patient safety
Timeline
Patient Care Coordinator
Aeva Specialty Pharmacy
05.2022 - 05.2023
High School Diploma -
Clark County Adult Education
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