Hayden Hood
Westerville
Summary
Dynamic customer service professional with a strong work ethic and proven ability to enhance member experiences at Planet Fitness. Skilled in staff training and payment processing, I excel in fostering team collaboration and resolving inquiries efficiently, contributing to improved service delivery and customer retention.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
4
4
years of professional experience
Work History
Cashier
Dicks Sporting Goods Distribution Center
Columbus, OH
07.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining organized merchandise displays in compliance with company standards.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Collaborated with team members to ensure efficient checkout operations during peak hours.
- Trained new staff on cashier procedures and customer interaction techniques.
- Monitored stock levels and communicated replenishment needs to management promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Supervisor
Planet Fitness
Westerville, OH
03.2024 - 08.2025
- Supervised daily operations of customer service team to ensure high-quality member experiences.
- Trained staff on company policies and customer engagement techniques to enhance service delivery.
- Resolved member inquiries and complaints efficiently, fostering positive relationships and retention.
- Implemented process improvements that streamlined workflows and boosted team productivity.
- Developed training materials for onboarding new employees in customer service protocols and standards.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Cashier
Dicks Sporting Goods
Columbus, OH
07.2022 - 07.2023
- Implemented best practices for cash handling and inventory management procedures.
- Adhered to safety protocols while ensuring a clean and organized work environment.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Stocker
Giant Eagle
Westerville, OH
08.2021 - 06.2022
- Stocked shelves efficiently to ensure optimal product availability and organization.
- Assisted in inventory management by accurately labeling and arranging merchandise.
- Learned safety protocols and best practices for lifting and handling products.
- Collaborated with team members to maintain clean and organized workspaces.
- Engaged with customers to provide assistance and information about products available.
- Adapted quickly to new tasks and responsibilities in fast-paced environment.
- Answered customer questions and provided detailed product information.
Education
High School Diploma -
Westerville Central High School
Westerville, OHSkills
- Customer service
- Work ethic and integrity
- Team collaboration
- Written and verbal communication
- Product restocking
- Payment processing
- Product knowledge
- Staff training
- Multitasking and organization
- Clear communication
- Training and onboarding
- Transaction handling
- Problem-solving
Timeline
Cashier
Dicks Sporting Goods Distribution Center
07.2025 - Current
Customer Service Supervisor
Planet Fitness
03.2024 - 08.2025
Cashier
Dicks Sporting Goods
07.2022 - 07.2023
Stocker
Giant Eagle
08.2021 - 06.2022
High School Diploma -
Westerville Central High School