Hayden Horowitz
USA
Summary
I am currently looking for a position as a stewardess. I have always loved the idea of traveling and working in the hospitality industry. I am a true team player who enjoys working with others. Some of my best attributes are that I am highly organized, motivated and strive to succeed with a positive attitude. I achieve to create a friendly space for co-workers and the clients. I recently graduated from Arizona State University with a degree of Tourism Development and Management with a concentration in Resort and Hotel Leadership and background in hospitality. I am ready to use my skills in the yachting industry as I aim to learn and grow in this line of work, gaining experience along the way in hopes to work my way up into becoming a chief stewardess.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Disney College Program Intern Front Desk and VIP
Disney's Contemporary Resort
01.2024 - 05.2024
- Resolved guest concerns or complaints professionally and expediently, upholding Disney's commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
- Maintained high standards of personal appearance by adhering to Disney''s grooming guidelines at all times.
- Collaborated with team members to maintain cleanliness and organization of various areas of the resort.
- Remained flexible with scheduling demands, accommodating changes as needed during peak periods or special events.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
Front Desk and Service Intern
Sunriver Resort
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Promoted a positive work environment through punctuality, professionalism, and proactive problem-solving approaches.
- Supported team members in completing tasks efficiently, resulting in improved overall productivity.
- Collaborated with team members on projects, facilitating open communication and efficient task completion.
- Develop an awareness for the various career opportunities and options with the hospitality industry.
- Understand the importance of outstanding guest service quality, server-guest relationships, and ethics.
- Comprehend, synthesize, and evaluate elements of professional service management.
- Provided with "real life" experience in the hospitality industry.
- Demonstrate the skills and behaviors required during customer involvement to analyze, judge, and act in ways that contribute to customer satisfaction.
- Demonstrate knowledge of, and experience in operations relative to the provision of goods and services in Hospitality Management.
- Maintained high guest satisfaction ratings by ensuring timely completion of all housekeeping tasks.
- Maintained a safe and clean environment for residents through diligent housekeeping and sanitation practices.
- Enhanced customer satisfaction by providing personalized flower arrangement recommendations based on event type and color preferences.
Nanny and Pet Sitter
Private Family
05.2020 - 05.2024
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Sales and Service Representative
Alo Yoga Clothing
10.2022 - 05.2023
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Helped with inventory/backstock and replenished the store.
- Held and attended community events.
- Related to and considered customer's life and exercise styles in order to provide relevant and helpful suggestions to meet their needs.
Education
Bachelor of Science - Tourism Development And Management
Arizona State University
Tempe, AZ05.2024
High School Diploma -
Union High School
Camas, WA06.2020
Skills
- True Team Player
- Event planning experience
- Leadership Qualities
- Time management expertise
- Exceptional communication
- Interpersonal Relations
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Interpersonal and Social Skills
- Flexible Schedule
- Creativity and Innovation
Certification
- STCW 10: PSSR, PST, EFA, BFF
- ENG 1
- Level II Food Health and Safety at Sea
- SuperYachts Hospitality and Interiors: Service, Laundry and Housekeeping
References
- Kathleen and Anthony Mak (Nanny/Pet Sitting): +1 630 981 4473
- Scott Orman (Director of Guest Relations, Sunriver Resort): Ormanscott@gmail.com, +1 541 647 0428
Additional Information
- Birthday: July 14, 2002
- Passport: USA
- English Speaking
- No Tattoos
- Non Smoker
Timeline
Disney College Program Intern Front Desk and VIP
Disney's Contemporary Resort
01.2024 - 05.2024
Front Desk and Service Intern
Sunriver Resort
05.2023 - 08.2023
Sales and Service Representative
Alo Yoga Clothing
10.2022 - 05.2023
Nanny and Pet Sitter
Private Family
05.2020 - 05.2024
Bachelor of Science - Tourism Development And Management
Arizona State University
High School Diploma -
Union High School