Hayden McMillan
Elizabethton,Tennessee
Summary
Results-driven professional with a robust background in customer service, complemented by a business degree. Demonstrated expertise as a bank teller, adept at handling transactions, managing cash flow, and delivering exceptional customer service. Proven ability to build strong client relationships, resolve issues efficiently, and promote financial products. Equipped with a comprehensive understanding of business principles and practices, offering strategic insights and operational improvements.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Appalachian Community Federal Credit Union
2023.11 - Current
- Conducted teller duties such as deposits, withdrawals, loan payments, and other basic transactions.
- Provided information in person, by email, and by telephone of general and specific related information concerning credit union procedures and policies.
- Created strong relationships with members of the credit union. Filled cash orders, maintained vault security, and balanced cash nightly.
- Advanced to member service representative within 8 months of employment due to reliability and ability to provide exceptional customer support.
- Skilled in problem-solving, computer literacy, collaboration, and communication.
Produce Associate
Kroger
2019.11 - 2023.11
- Helped customers locate or choose produce items
- Adhered to health department standards to protect customers
- Reduced shrink, paying consistent attention to product dating and rotation.
Social Media Marketing Intern
Fudge Fitness
2023.05 - 2023.08
- Collaborated with another intern to increase the company's social media engagement through Twitter and Instagram
- Filmed and edited videos of athletes ranging from the youth program to college level.
Intern Volunteer
James H. Quillen Medical Center
2019.02 - 2019.05
- Developed and maintained professional relationships with internal employees and customers
- Escorted and accompanied veterans throughout the hospital and provided assistance when needed.
Education
Bachelor of Business Administration - Marketing
East Tennessee State University
Johnson City, TN05.2023
Skills
- Relationship Building
- Customer Service
- Product Sales
- Issue Resolution
- Service Upselling
- Communication
- Money handling abilities
Timeline
Member Service Representative
Appalachian Community Federal Credit Union
2023.11 - Current
Social Media Marketing Intern
Fudge Fitness
2023.05 - 2023.08
Produce Associate
Kroger
2019.11 - 2023.11
Intern Volunteer
James H. Quillen Medical Center
2019.02 - 2019.05
Bachelor of Business Administration - Marketing
East Tennessee State University
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