Hayden Silver
Palmetto
Summary
Detail-oriented professional with strong customer service skills, adept at managing transactions and enhancing customer experiences. Committed to delivering exceptional service and maintaining high standards of accuracy.
Reliable team player with experience in fast-paced retail and healthcare environments. Known for strong work ethic, critical thinking, and time management skills. Ready to leverage expertise to drive customer satisfaction and ensure safety compliance.
Dedicated sales lead with a proven track record in customer engagement and satisfaction. Recognized for attention to detail and ability to manage multiple tasks effectively, contributing to team success and operational excellence.
Overview
5
5
years of professional experience
Work History
Cashier
Walmart
Palmetto, FL
03.2026 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Handled cash, credit, and returns accurately while ensuring compliance with company policies.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Barista
Starbucks
Palmetto FL
06.2025 - 01.2026
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Provided exceptional customer service, ensuring a positive experience for each visitor.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Operated espresso machines and other equipment with precision to optimize beverage quality.
- Assisted in training new baristas on efficient workflows and product knowledge.
- Managed inventory levels, ensuring adequate stock of coffee beans and supplies.
- Collaborated with team members to meet peak demand during busy hours effectively.
- Engaged customers with knowledge of menu items, enhancing their overall experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Patient Safety Assistant
HCA Healthcare Inc.
Asheville, NC
06.2024 - 06.2025
- Monitored patient safety protocols to ensure compliance with healthcare regulations.
- Assisted in incident reporting and analysis to identify safety trends and areas for improvement.
- Educated staff on safety policies and procedures, enhancing overall team competency in patient care.
- Participated in multidisciplinary meetings to discuss safety issues, contributing to strategic decision-making processes.
- Provided emotional support to patients and families, creating a more comfortable healing environment for all involved.
- Actively listened to patient concerns, addressing issues promptly and efficiently to ensure satisfaction with care received.
- Maintained confidentiality of sensitive patient information following HIPAA guidelines, ensuring privacy protection at all times during their stays at our facilities.
- Conducted timely incident reports as needed, allowing for swift resolution of potential safety concerns or hazards within the facility.
- Maintained accurate records of patient care activities, ensuring complete documentation and compliance with facility policies.
Sales Lead
Journeys
Asheville, NC
05.2022 - 07.2024
- Led team in achieving monthly sales targets through effective training and performance management.
- Developed and implemented strategies to enhance customer engagement and satisfaction.
- Analyzed sales data to identify trends, informing inventory decisions and product promotions.
- Mentored new sales associates, fostering a collaborative environment focused on continuous improvement.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
- Tailored sales pitches to diverse customer needs, enhancing conversion rates.
Crew Member
Wendys Fast Food
Candler, NC
12.2020 - 03.2022
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Collaborated with team members to ensure timely order preparation and delivery.
- Maintained cleanliness of work areas, upholding strict hygiene protocols.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Enka Highschool
CandlerSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Multitasking capacity
- Critical thinking
- Decision-making
- Documentation accuracy
- Cross-selling techniques
- Stockroom management
- Sales planning
- Lead generation
Timeline
Cashier
Walmart
03.2026 - Current
Barista
Starbucks
06.2025 - 01.2026
Patient Safety Assistant
HCA Healthcare Inc.
06.2024 - 06.2025
Sales Lead
Journeys
05.2022 - 07.2024
Crew Member
Wendys Fast Food
12.2020 - 03.2022
High School Diploma -
Enka Highschool