Hayden Troy
Earleville
Summary
Dynamic and results-driven professional specializing in both machinery operation and Customer Service. Recognized for outstanding performance, I excel in team oversight and effective communication, ensuring optimal productivity and adherence to safety standards. Committed to maintaining high-quality outcomes through a solution-oriented approach and meticulous attention to detail.
Overview
4
4
years of professional experience
Work History
Key Holder
Cotton On Group
Newark, DE
11.2025 - 05.2026
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
- Met company standards with regards to merchandising, visual presentation, and housekeeping.
Machine Operator
Green Thumb Industry
Centreville, MD
12.2022 - 10.2025
- Employee of the Month April 2025
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
- Following department-specific work instructions, quality standards, quality improvement initiatives, and Standard Operating Procedures.
- Follow Good Manufacturing Practice, biosecurity, sanitation, safety requirements, state regulations and PPE requirements.
- Maintain and calibrate tools, equipment and machinery as directed.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
Team Leader
Regal Cinemas
Newark, DE
12.2021 - 12.2022
- Supervised the daily work of staff to ensure work prioritization and quality.
- Delegated tasks to team members according to project requirements and employee strengths.
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise.
Education
High School Diploma -
Bohemia Manor High School
Chesapeake City, MDSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Machinery operation
- Attention to detail
- Workplace safety
- Teamwork and collaboration
- Quality control
Timeline
Key Holder
Cotton On Group
11.2025 - 05.2026
Machine Operator
Green Thumb Industry
12.2022 - 10.2025
Team Leader
Regal Cinemas
12.2021 - 12.2022
High School Diploma -
Bohemia Manor High School