Hayden Walton
Arlington
Summary
Dedicated and customer focused server with approximately two years of experience providing high quality service in fast-paced restaurant environments. Demonstrates strong multitasking abilities, accurate order management, and proficiency with POS systems. Recognized for professionalism, teamwork, and consistently delivering an excellent guest experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
10.2024 - Current
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Accurately took and processed food and beverage orders using POS system.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu items, service standards, and operational procedures.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Saltgrass Steakhouse
01.2024 - 11.2024
- Delivered exceptional customer service in high-pressure dining environment.
- Assisted in menu presentation and wine pairings to enhance guest experience.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, ensuring a seamless dining experience for guests.
Senior Shift Leader
Smoothie King
01.2022 - 2024
- Supervised daily operations, ensuring smooth workflow and compliance with company standards.
- Trained and mentored team members, enhancing skills and performance across shifts.
- Implemented process improvements, increasing efficiency in smoothie preparation and customer service.
- Managed inventory levels, reducing waste through effective stock control practices.
- Conducted regular quality checks on products, ensuring adherence to health and safety regulations.
- Enhanced employee performance with regular coaching sessions and constructive feedback.
Education
High School Diploma -
Lamar High School
Arlington, TxSkills
- Customer service and hospitality
- Strong communication skills
- Taking accurate food and drink orders
- Menu knowledge (food, drinks, allergen)
- Upselling and suggestive selling
- Time management and multitasking
- Cash handling and POS system operations
- Teamwork and collaboration
- Conflict resolution and handling complaints
- Attention to detail
- Cleanliness and food safety awareness
Certification
Food Handler Certification
Timeline
Server
Buffalo Wild Wings
10.2024 - Current
Server
Saltgrass Steakhouse
01.2024 - 11.2024
Senior Shift Leader
Smoothie King
01.2022 - 2024
High School Diploma -
Lamar High School