Haylea Patten
Oakland,ME
Summary
Dynamic professional with a proven track record in enhancing customer experiences through exceptional guest engagement and effective complaint resolution at Ming Lee. Expertise in customer service and cleaning protocols has consistently boosted satisfaction levels, driven by outstanding communication and meticulous attention to detail. A collaborative team player with strong multitasking abilities contributes to workplace efficiency and positive outcomes in fast-paced retail environments. Eager to leverage adaptability and problem-solving skills in a new field that prioritizes efficiency and meaningful customer interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Ming Lee
05.2024 - Current
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated flexibility by helping out in other departments as needed.
- Assisted in seating guests and managing the wait list.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Communicated clearly with servers regarding guest needs or requests.
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
- Maintained cleanliness of the lobby area, including wiping down tables and chairs.
- Maintained clean and neat workplace and dining room area.
- Conversed with members and guests in outgoing and friendly manner.
- Presented positive first impression of establishment’s high standards by delivering exceptional service.
- Helped bus tables and ran food to patrons during high-volume periods.
Tanning Consultant
Sun Tan City
05.2024 - 08.2024
- Followed tanning bed cleaning schedule and procedures to maintain cleanliness and sanitation standards.
- Resolved any complaints from customers promptly using effective problem-solving skills.
- Performed point-of-sale functions to process customer payments.
- Educated clients on tanning and explained ways to avoid overexposure and burns.
- Provided excellent customer service by greeting customers and addressing their individual needs.
- Upsold additional products and services to enhance client experience and increase revenue.
- Engaged with clients by building good relationships and understanding and meeting needs.
Childcare Teacher
Moomoo’s Playcare and Learning Center
08.2023 - 04.2024
- Collaborated closely with other teachers in order to ensure consistency of care across classrooms.
- Developed and implemented age-appropriate activities that encouraged children to explore their environment, engage in creative play, and develop social skills.
- Demonstrated knowledge of first aid procedures in case of emergencies or injuries during playtime.
- Established strong relationships with families by providing ongoing communication about their child’s progress at daycare.
- Utilized technology tools such as iPads for interactive educational games or video conferencing with parents.
Barista
Aroma Joes
07.2022 - 03.2024
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
Education
High School Diploma -
Messalonskee High School
Oakland, MESkills
- Customer service
- Detail-oriented
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Effective multitasking
- Guest engagement
- Exceptional communication
- Guest complaint resolution
- Interactive communication skills
- Efficient collaboration
- Payment processing
- Patience and empathy
Certification
First Aid and CPR
Timeline
Hostess
Ming Lee
05.2024 - Current
Tanning Consultant
Sun Tan City
05.2024 - 08.2024
Childcare Teacher
Moomoo’s Playcare and Learning Center
08.2023 - 04.2024
Barista
Aroma Joes
07.2022 - 03.2024
High School Diploma -
Messalonskee High School
Awards & Honors
High Honors with Distinction (4)