Haylee Burns
Allenstown,NH
Summary
Results-driven leader with expertise in customer service and team management. Proven track record in coaching and conducting performance evaluations, leading to significant improvements in team performance and alignment with organizational objectives.
Overview
6
6
years of professional experience
Work History
Manager
Circle K
Concord , NH
08.2023 - Current
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted performance reviews for team members.
- Conducted regular performance evaluations to identify areas for improvement and recognize achievements.
Lead Customer Service Representative
Circle K
Concord, Nh
06.2019 - 08.2023
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to customer service representatives.
Education
High School Diploma -
Concord High School
Concord06-2020
Skills
- staff management
- performance evaluation
- employee training
- coaching and mentoring
- team leadership
- customer relationship management
References
- Emily Horne Accountant One at NH Lottery 603-223-7456
Timeline
Manager
Circle K
08.2023 - Current
Lead Customer Service Representative
Circle K
06.2019 - 08.2023
High School Diploma -
Concord High School