Haylee Hurst
Lakewood,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. My goal is to acquire a long term position in a welcoming work environment while using my skills to better not only myself but the establishment as a whole.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Charlie's Restaurant And Catering
10.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
China Moon
04.2020 - 07.2021
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - EKG Technician And Medical Terminology
Nunez Community College
Chalmette, LAHigh School Diploma -
Chalmette High School
Chalmette, LA12.2021
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Safe Food Handling
Food safety understanding
Customer Satisfaction
Organization
Very friendly appearance
Alcohol Service
Goal Oriented
Reliable
Certification
- ServSafe Training
- Illinois Basset Training
- Microsoft Office Specialist (MOS)
Timeline
Server
Charlie's Restaurant And Catering
10.2022 - 11.2023
Server
China Moon
04.2020 - 07.2021
No Degree - EKG Technician And Medical Terminology
Nunez Community College
High School Diploma -
Chalmette High School
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