Haylee Links
Daphne,AL
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
Work History
Service Advisor
Tameron Automotive Group
Daphne, Alabama
09.2022 - Current
- Maintained records of customer interactions and transactions.
- Greeted customers and addressed their needs in a professional manner.
- Resolved customer complaints in an efficient and courteous manner.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Mentored junior team members and managed employee relationships.
Store Manager
Mavis Tire
Spanish Fort, Alabama
09.2020 - 09.2022
- Recruited, trained and supervised new employees.
- Organized promotional events to increase product awareness.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed orders to restock shelves.
- Developed relationships with suppliers to negotiate better prices.
- Prepared monthly reports on sales figures, expenses, profits.
- Assessed operational efficiency of the store's departments.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
High School Diploma -
Liberty High School
Colorado Springs, CO05-2018
Associate of Science - Nursing
University of Colorado At Colorado Springs
Colorado Springs, COSkills
- Vehicle assessment
- Multitasking and organization
- Progress reporting
- Performance goals
- Computer skills
- Attention to detail
- Order fulfillment
- Client rapport
Timeline
Service Advisor
Tameron Automotive Group
09.2022 - Current
Store Manager
Mavis Tire
09.2020 - 09.2022
High School Diploma -
Liberty High School
Associate of Science - Nursing
University of Colorado At Colorado Springs