HayLee O'Brien
Grand Blanc,Michigan
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Dunham's Sports, showcasing strong problem-solving and communication skills. Expert in fostering teamwork and improving productivity, with a knack for maintaining high service standards and strategic planning. Achieved significant improvements in project timelines and customer relations without compromising quality.
Overview
10
10
years of professional experience
Work History
Apparel Coordinator
Dunham's Sports
10.2015 - 03.2021
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Cashier/Backline Cook
Arby's Restaurant
08.2011 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Waitress
Maria's Restaurant
01.2011 - 05.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Chiropractic
University of Michigan-Flint
Flint, MIAssociate of Science - Sciences
Mott Community College
Flint, MI06.2018
Skills
- Customer Service
- Problem-Solving
- Time Management
- Relationship Building
- Decision-Making
- Staff Training
- Creativity
- Teamwork
- Communication
Timeline
Apparel Coordinator
Dunham's Sports
10.2015 - 03.2021
Cashier/Backline Cook
Arby's Restaurant
08.2011 - 10.2016
Waitress
Maria's Restaurant
01.2011 - 05.2011
Bachelor of Science - Chiropractic
University of Michigan-Flint
Associate of Science - Sciences
Mott Community College
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