Haylee Retherford
Athol,ID
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Coeur OBGYN
05.2023 - Current
- Working front desk check-in answering phones, checking patients in and out, scheduling appointments, clerical work such as faxing, scanning, and ordering front office supplies.
Customer Service Associate
Kalispell VW
10.2022 - Current
- I effectively balance my work load between answering the phones for the whole building and transfer to proper departments, create appointments for both the Sales and Service departments, close out register and file paperwork. Constantly doing multiple jobs at once.
Front Desk Receptionist
Smile Montana Dental Center
06.2022 - 09.2022
- I worked front desk in the dental office answering phones, checking in and checking out patients for appointments and scheduling new appointments.
Registrar
St. Marys Medical Center
10.2019 - 05.2022
- I was a Lead Registrar representative in the department at St Mary's Medical Center. I check in patients for appointments, check in patients to the Emergency Room, use the Epic system on our computers and take payments. Verify, confirm and search for valid insurance.
CUSTOMER SERVICE REPRESENTATIVE
Consumer Direct Care Network
11.2018 - 10.2019
- I am a customer service representative in the call center. I take calls and help customers with any issues and brainstorm to come to a happy ending.
- FRONT DESK RECEPTIONIST
Seasonal
The Resort at Paws Up
04.2018 - 09.2018
- Answer phones, make schedules for guests, take guests on Activities.
SALES ASSOCIATE
Bob Wards & Sons
11.2017 - 04.2018
- Sales Associate in Clothing Department
Education
Associates -
Walla Walla Community College
06.2014
High School Diploma - undefined
Walla Walla High School
06.2013
Skills
- Organizational skills
- Phone Etiquette
- Customer service
- Call Center
- Outlook
- Scheduling
- Epic
- Filing
- Billing
- Clerical
- Insurance Verification
- Medical Terminology
- Data entry
- Receptionist
- Word
- Hospital Experience
- Microsoft office
Timeline
Front Desk Receptionist
Coeur OBGYN
05.2023 - Current
Customer Service Associate
Kalispell VW
10.2022 - Current
Front Desk Receptionist
Smile Montana Dental Center
06.2022 - 09.2022
Registrar
St. Marys Medical Center
10.2019 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
Consumer Direct Care Network
11.2018 - 10.2019
Seasonal
The Resort at Paws Up
04.2018 - 09.2018
SALES ASSOCIATE
Bob Wards & Sons
11.2017 - 04.2018
High School Diploma - undefined
Walla Walla High School
Associates -
Walla Walla Community College