Haylee Wassenaar

• Create a positive and welcoming experience through the embodiment of excellent manners, professionalism, trust building activities, and the delivery of exceptional service.
• Assisted in bringing school enrollment percentage up from 60% to 100%
• Greet parents and children throughout the day, and offer assistance, be warm and friendly and approachable.
• Must open door for parents and make sure school is looking clean and welcoming; organize, de-clutter, dust, take out trash, refill sanitizing solutions, sweep outside, remove fingerprints, sanitize all areas, prepared and maintained parent information packets.
• Offer coffee or water to all guests.
• Learn names of all children and families. Build relationships with them to create bonds resulting in a nurturing environment.
• Answer all phone calls and emails from parents and visitors.
• Organize paperwork and files.
• Ensure files are up to date and in accordance to state laws.
• Perform center tours, follow up on all enrollment inquiries.
• Train on/learn several programs in order to process payroll and communicate with parents.
• Perform audits of parent communication system (PLL) reports and follow up with teachers.
• Support teachers to ensure complete reports are being sent every day.
• Follow emergency procedures/plan monthly emergency drills.
• Daily laundry of towels, crib sheets, bibs, etc.
• Maintain front landscaping.
• Follow designed menu to cook morning snack, lunch, and afternoon snack for children.

After two months, Stepping Stone School offered me a promotion from School Support Specialist to Center Support. In addition to the School Support Specialist duties, Center Support includes:

• Conduct on site interviews of potential employees. Ask usual interview questions, a few specific to SSS, and observe them in classrooms.
• Handle checks and money orders given by parents for tuition.

While working at SSS, in addition to my Center Support/School Support duties, I have been in a classroom helping teachers with care of the children.

• Monitor overall wellbeing of the children.
• Maintain teacher/children ratio (1-4 or 2-10)
• Enter every action taken with children into parent communication program called Platinum Learning Link.
• Plan/follow curriculum to provide stellar education for children.
• Change diapers of every child every 2 hours.
• Nap and feed children according to parent's request and planned daily schedule.
• Sanitize surfaces, toys, pacifiers, and cribs every day.
• Perform brain engaging activities with children every day.
• Serve food to children based on their stage of development.
• Introduce and engage in activities that will support and introduce their next stage of development.
• Engaged with children on individual basis to build positive relationships and promote learning.
• Applied play-based strategies to provide diverse approaches to learning.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Instructed children in health and personal habits, such as eating, resting, and toileting.

During my time at Stepping Stone School, in addition to my duties as School Support/Center Support, I was asked to take on the role of Hospitality Host.

• Always dress professionally to maintain an exceptional vision.
• Host families that come in for orientation, tours, and new employee orientation.
• Plan and execute employee activities outside of work to build stronger workplace bonds.

• Coordinated music and special vocals for worship services.
• Performed as versatile vocalist and instrumentalist to support inspirational worship services.
• Set up PowerPoint presentations with lyrics for congregation.
• Led and inspired worship team members and guided team in following church processes, guidelines and mission.
• Recruited volunteers for worship team.
• Developed programs for holidays and unique events.
• Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.

• Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
• Drove customer satisfaction by providing recommendations for greenery and flower pairings.
• Possess in-depth knowledge of various types of flowers.
• Researched latest design trends, colors, and vendor products for use in new pieces.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Prepared potted plants and bouquets based on customer requirements.
• Consistent restock of vases, flowers, bows, and plants.
• Assist with processing flowers and plants when they're delivered to the shop.
• Perform many arrangement deliveries throughout the day.

• Use After Effects, Premiere Pro, Lightroom, and Photoshop to edit footage and photos into correct order and add effects.
• Produced original video content by working collaboratively with coworkers, designers, and art specialists to facilitate multimedia production.
• Conserved footage archive by organizing and labeling.
• Directed staff during shoot days.
• In charge of set up and management of teleprompter.
• Produced a 5 part wellness series.
• Communicate with directors on content details.
• Continue and finish outstanding projects the previous videographer couldn't get to.

• Answered questions about spa, treatments offered and spa's amenities.
• Consistently received positive feedback from guests on performance reviews.
• Maintained POS support.
• Handled and dealt with large register deposits at closing.
• In charge of processing incoming retail orders and putting them out on the floor.
• Assisted in creation of social media posts and promotion ideas.
• Provided staff coaching, mentoring and consultation to enhance performance and professional development.
• Remained up-to-date on current spa trends.
• Maintained solid knowledge base of all spa and resort products and services.
• Recommended and sold spa packages and memberships based on client's preferences and needs.
• Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
• Managed front desk by answering phones, scheduling appointments and greeting guests.
• Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
• Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
• Anticipated and addressed guests' service needs by reviewing daily spa appointments.
• Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
• Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Managed front desk by answering phones, scheduling appointments and greeting guests.
• Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
• Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
• Anticipated and addressed guests' service needs by reviewing daily spa appointments.
• Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
• Recommended and sold spa packages and memberships based on client's preferences and needs.
• Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
• Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.

• Maintained regular counselor duties.
• Successfully recruited 30 families in our site's program.
• Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
• Organized and allocated resources required to meet needs of 60 students and 2 instructors.
• Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
• Maintained program files, records, databases and websites to gather research and prepare and submit weekly wrap-up reports.
• Developed curriculum and lesson plans to achieve objectives of each course.
• Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
• Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.

• Worked with children of varying age, interest, skill and developmental levels.
• Kept track of, entertain, and support assigned group of children during pool days and field trips.
• Led groups of children safely through variety of camp activities.
• Supported children by actively listening and offering encouragement.
• Implemented camp activities fostering physical, social and emotional growth.
• Organized and guided group activities by leading, coaching and participating with campers.
• Planned painting, drama productions and ceramics in preparation for rainy days or stormy weather.
• Counseled individuals on self-discipline and personal accountability.
• Cared for personal and health needs of disabled campers.
• Taught children basics of water sports for swimming, boating, kayaking and canoeing.
• Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.

• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
• Worked with children of varying age, interest, skill and developmental levels.
• Led groups of children safely through variety of camp activities.
• Communicated with parents about children's' activities and reported concerns and suggestions to supervisor.
• Developed age-appropriate arts and crafts activities to encourage children's' artistic skills development and creative expression.
• Delivered first aid for accidents and injuries in compliance with established procedures to promote children's' well-being and health.
• Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve child documentation.
• Used cognitive behavior therapy to assist children in recognizing and redirecting poor habits.