Haylee Ann McGregor
Summary
Proven multitasker and customer service expert, honed skills at Shunk Gulley by seamlessly managing guest inquiries and complaints, ensuring swift, efficient seating and positive experiences. Skilled in first aid and CPR from The Salvation Army Ray & Joan Kroc Corps Community Center, demonstrating a commitment to safety and problem-solving.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Shunk Gulley
05.2022 - 07.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Lifeguard
The Salvation Army Ray & Joan Kroc Corps Community Center
02.2022 - 04.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Educated patrons on safety protocols and enforced safety rules.
- Responded to patron incidents in professional and timely manner.
Education
High School Diploma -
Dallas Baptist University
Dallas, TX05.2028
Skills
- Customer Service
- Strong multitasking
- Active Learning
- Complex Problem-Solving
- Handling Complaints
- Personal presentation
GPA
3.7
Timeline
Restaurant Hostess
Shunk Gulley
05.2022 - 07.2024
Lifeguard
The Salvation Army Ray & Joan Kroc Corps Community Center
02.2022 - 04.2022
High School Diploma -
Dallas Baptist University
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