Hayleigh McDaniel
Springfield,OH
Summary
Adept at multitasking and customer service, I excelled at Mel-O-Dee Restaurant & Catering by enhancing guest satisfaction through efficient seating and personalized interactions. Leveraged POS system expertise and a friendly demeanor to foster repeat business, demonstrating strong interactive communication skills and a commitment to cleanliness and hygiene.
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Mel-O-Dee Restaurant & Catering
07.2023 - 10.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
High School Diploma -
Tecumseh High School
New Carlisle, OH06-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Assertiveness
- POS system operations
- Menu memorization
- Task prioritization
- Friendly demeanor
Timeline
Restaurant Hostess
Mel-O-Dee Restaurant & Catering
07.2023 - 10.2024
High School Diploma -
Tecumseh High School
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