Hayleigh McQueary
Cincinnati,OH
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Strong background in customer service and conflict resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Contact Representative
Internal Revenue Service, IRS
09.2024 - 02.2025
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing taxpayers needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Conducted thorough research on complex inquiries, delivering informed solutions to taxpayers unique challenges.
- Collaborated closely with other departments to ensure seamless support for customers throughout their journey with the company.
Server
Taste of Belgium
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Teacher
Child Focus
08.2022 - 05.2024
- Cleaned classrooms and organized instruction materials in appropriate locations
- Developed and maintained consistent, positive relationships with children
- Led small group activities and discussions to help promote learning
- Helped teachers develop lesson plans and curriculums for classroom instruction
- Collaborated with other staff members to develop strategies for improving student performance
- Communicated important school information, announcements, and concerns to students and parents/guardians
- Maintained accurate records of student progress and attendance including assessments and grades
Assistant Teacher
The Goddard School
06.2021 - 08.2022
- Lesson planning, organization skills, working closely with peers, navigation online systems, communication skills, problem solving
- Assisted teachers with lesson plans and classroom activities, while encouraging student participation
- Helped to prepare and distribute materials for activities
- Assessed student learning and provided ongoing formative feedback for growth
- Adapted instructional strategies to meet student needs
Employee
Sonic
01.2021 - 03.2021
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes
Cook
LaRosa's
08.2020 - 12.2020
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
- Provided excellent customer service by responding promptly to inquiries from guests or other departments
Crew Member
McDonalds
04.2019 - 06.2019
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Cross-trained in multiple positions within the store as needed
- Handled customer complaints in a professional and courteous manner
Education
High school diploma or equivalent -
Milford Highschool
Milford, OH 05-2022
High School Diploma -
Great Oaks- Live Oaks
Milford, OH05-2022
Skills
- Skills Development
- Faculty Collaboration
- Lesson Plan Implementation
- Individualized Instruction
- Professional Development
- Written and verbal communication
- Time management
- Organizational skills
- Technology integration
- Customer service
- Customer support
- Classroom management
- Researching
Certification
- Child Development Associate (CDA), 2022
- CPR and First Aid Certification, 2021, 2023
Timeline
Contact Representative
Internal Revenue Service, IRS
09.2024 - 02.2025
Server
Taste of Belgium
05.2024 - 09.2024
Assistant Teacher
Child Focus
08.2022 - 05.2024
Assistant Teacher
The Goddard School
06.2021 - 08.2022
Employee
Sonic
01.2021 - 03.2021
Cook
LaRosa's
08.2020 - 12.2020
Crew Member
McDonalds
04.2019 - 06.2019
- Child Development Associate (CDA), 2022
- CPR and First Aid Certification, 2021, 2023
High school diploma or equivalent -
Milford Highschool
High School Diploma -
Great Oaks- Live Oaks
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