Hayley Gore
Infinity Payment Systems
Wilmington,NC
5
years of professional experience
Versatile professional experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs and increase profitability. A motivated, collaborative leader with excellent problem-solving, communication and interpersonal skills.
Work History
Sales Development Representative
6 Months- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Developed targeted cold calling strategies to engage potential clients and enhance lead generation.
Associate
5 Months- Collaborated with team members to streamline service processes, resulting in improved operational efficiency.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction.
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
- Prioritized and managed multiple tasks to consistently meet deadlines and exceed expectations.
Seasonal Retail Associate
4 Months- Facilitated special orders, online orders, and inter-store communications to fulfill customer requests.
- Arranged and displayed merchandise to promote sales.
- Maintained knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
- Guided customers in product selection with informed recommendations to elevate shopping experiences.
- Processed transactions accurately, managing cash flow and credit card operations efficiently.
Engagement Supervisor
3 Years 3 Months- Developed and implemented comprehensive fundraising strategies to enhance donor engagement and retention.
- Established relationships with a variety of potential donors to increase contributions, leading to an extra $60,000 coming to the university.
- Cultivated relationships with diverse potential donors, resulting in $60,000 increase in university contributions.
- Contributed to the development of scripts and videos for fundraising initiatives.
- Leveraged phone skills to engage potential donors and maintain up-to-date information for effective follow-up.
Seasonal Retail Associate
2 Months- Resolved customer complaints professionally, ensuring customer satisfaction and loyalty.
- Delivered exceptional customer service and support in a fast-paced retail environment, enhancing customer experience.
- Maintained knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
- Processed sales and refunds efficiently using POS system, contributing to streamlined transactions.
- Opened and closed cash registers and balanced cash drawers.
Education
Bachelor of Science (B.S.) - Business Administration- Marketing Strategy
- Relevant Coursework: Social Media Marketing Project: Social Media Marketing Portfolio available upon request
- Awards & Honors: Dean's List
- Extracurricular Activities: Residence Hall Association, Cameron Executive Network, Marketing Peer Advisor
Skills
Cold calling
Email outreach
Fundraising campaigns
Search Engine Optimization
Social media management
Content creation
Google and Microsoft Office
Key Performance Indicators
Teamwork and collaboration
Problem-solving
Customer service
Timeline
Sales Development Representative
Infinity Payment Systems
02.2026 - 08.2026Read More
Associate
Panera Bread
09.2025 - 02.2026Read More
Seasonal Retail Associate
Seaview Crab Company
05.2025 - 09.2025Read More
Seasonal Retail Associate
Kohl's
11.2024 - 01.2025Read More
Engagement Supervisor
Ruffalo Noel Levitz
02.2022 - 05.2025Read More
University of North Carolina at Wilmington
Bachelor of Science (B.S.) from Business Administration- Marketing Strategy
Read More