Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayley Hayes

Decatur,IL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

NECA-IBEW Welfare Trustfund
Decatur, IL
07.2025 - Current
  • Assist union members with benefits, claims, and eligibility questions
  • Handle high call volume while maintaining professionalism and accuracy
  • Resolve concerns and document interactions in internal systems

CNA - Certified Nursing Assistant

Mount Zion Health & Rehab
Mount Zion, IL
06.2024 - 12.2025
  • Provided compassionate care to residents, ensuring comfort and dignity throughout daily activities.

CNA - Certified Nursing Assistant

Crossing Healthcare
Decatur, IL
02.2024 - 06.2024
  • Pediatric department
  • Pediatric department

Residential Specialist

Macon Resources, Inc.
Decatur, IL
08.2023 - 12.2023
  • Facilitated daily living activities, fostering skill development and community integration for clients.
  • Promoted resident well-being by conducting wellness checks, identifying potential issues early on for proper intervention.
  • Improved living conditions for residents through regular inspections and timely maintenance activities.

CNA - Certified Nursing Assistant

Hickory Point Christian Village
Forsyth, IL
03.2023 - 05.2023
  • Provided compassionate care to residents, ensuring comfort and dignity throughout daily activities.

CNA - Certified Nursing Assistant

The Loft of Rock Springs
Decatur, IL
01.2021 - 12.2022
  • Provided compassionate care to residents, ensuring comfort and dignity throughout daily activities.

Patient Care Technician

Fresenius Medical Care
Urbana, IL
07.2022 - 11.2022
  • Monitored patient vital signs and dialysis machine operations to ensure safety and effectiveness.

Patient Care Technician

Carle Foundation Hospital
Urbana, IL
01.2022 - 07.2022
  • Monitored vital signs, documenting changes for healthcare team review.

Patient Care Technician

DaVita
Decatur, IL
12.2020 - 04.2021

Monitored patient vital signs and dialysis machine operations to ensure safety and effectiveness.

CNA - Certified Nursing Assistant

Imboden Creek Living Center
Decatur, IL
03.2018 - 03.2020

Provided compassionate care to residents, ensuring comfort and dignity throughout daily activities.

CNA - Certified Nursing Assistant

Heritage Health
Mount Zion, IL
06.2016 - 01.2018

Provided compassionate care to residents, ensuring comfort and dignity throughout daily activities.

Education

High school diploma -

Eisenhower High School
Decatur, IL
05-2016

Skills

  • Developmental Disabilities Experience
  • Behavior Management
  • Senior Care
  • Home Care
  • Vital Signs
  • Hospital Experience
  • Autism Experience
  • EMR Systems
  • Special Needs
  • Medical Records
  • Microsoft Office
  • Time management
  • Microsoft Outlook
  • Writing skills
  • Microsoft Powerpoint
  • Customer service
  • Critical thinking
  • Data entry

Certification

  • BLS Certification
  • CPR Certification
  • CNA
  • State Tested Nursing Assistant

Timeline

Customer Service Representative

NECA-IBEW Welfare Trustfund
07.2025 - Current

CNA - Certified Nursing Assistant

Mount Zion Health & Rehab
06.2024 - 12.2025

CNA - Certified Nursing Assistant

Crossing Healthcare
02.2024 - 06.2024

Residential Specialist

Macon Resources, Inc.
08.2023 - 12.2023

CNA - Certified Nursing Assistant

Hickory Point Christian Village
03.2023 - 05.2023

Patient Care Technician

Fresenius Medical Care
07.2022 - 11.2022

Patient Care Technician

Carle Foundation Hospital
01.2022 - 07.2022

CNA - Certified Nursing Assistant

The Loft of Rock Springs
01.2021 - 12.2022

Patient Care Technician

DaVita
12.2020 - 04.2021

CNA - Certified Nursing Assistant

Imboden Creek Living Center
03.2018 - 03.2020

CNA - Certified Nursing Assistant

Heritage Health
06.2016 - 01.2018

High school diploma -

Eisenhower High School