Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayley Heckart

Giddings,TX

Summary

Dynamic Certified Pharmacy Technician with proven expertise at CVS Pharmacy in inventory management and regulatory compliance. Recognized for exceptional customer engagement and problem-solving communication skills, consistently enhancing patient satisfaction. Adept at processing insurance claims and maintaining health and safety standards, ensuring efficient pharmacy operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Smithville Pharmacy
Smithville Texas
01.2026 - Current

Assisting in managing inventory control processes for prescription fulfillment. Supported accurate filing of prescriptions to maintain compliance. Typed documentation in accordance with HIPAA regulations.

Certified Pharmacy Technician

CVS Pharmacy
Elgin TX
04.2022 - 01.2026

Assisted in locating, dispensing, packing, and labeling prescribed medications for patients. Supported pharmacists with administrative tasks including processing insurance claims, tracking inventory, and filing paperwork.

Customer Service Representative

Elgin General Store
Elgin, TX
10.2021 - 04.2022

Achieved high customer satisfaction by effectively resolving inquiries, processing orders, and addressing complaints through multiple communication platforms. Enhanced customer experience by delivering accurate product information and troubleshooting issues. Documented all interactions in CRM systems and escalated complex problems to ensure timely resolutions.

Education

High School Diploma -

Austin Community College
Austin, TX

Skills

team collaboration

organization skills

customer engagement

processing returns

health and safety standards

problem solving communication skills

regulatory compliance

point of sale systems

inventory management

customer service

Certification

Pharmacy Technician

Timeline

Certified Pharmacy Technician

Smithville Pharmacy
01.2026 - Current

Certified Pharmacy Technician

CVS Pharmacy
04.2022 - 01.2026

Customer Service Representative

Elgin General Store
10.2021 - 04.2022

High School Diploma -

Austin Community College
Hayley Heckart