Hayley Jenkins
Tacoma,WA
Summary
Dedicated hospitality professional with a strong commitment to improving guest satisfaction and fostering collaborative environments. Proficient in managing budgets and maintaining vendor relationships, ensuring adherence to compliance regulations. Demonstrated success in enhancing team performance to achieve operational goals.
Overview
1
1
Certification
10
10
years of professional experience
Work History
General Manager
Duke's Seafood
Kent, Washington
10.2021 - 07.2026
- Oversaw daily operations, enhancing facility management and guest experience.
- Managed vendor accounts, including ordering and inventory control.
- Administered payroll for a team of 35 to 50 employees.
- Developed and adjusted schedules for front-of-house positions, aligning staffing levels with business needs.
- Handled daily cash transactions and performed reconciliations for financial accuracy.
- Cultivated a welcoming environment for team members, promoting collaboration and teamwork.
Manager
Duke's Seafood
Seattle, WA
09.2018 - 09.2021
- Trained and mentored team members on hospitality best practices, enhancing service quality and adherence to company standards.
- Supported front-of-house positions during peak dinner and weekend shifts, ensuring smooth operations and guest satisfaction.
- Managed inventory levels and optimized usage of goods effectively.
- Ensured compliance with health regulations and company policies throughout daily operations.
- Responded to guest feedback to enhance dining experience, contributing to positive reviews and repeat business.
Lead Host & Server
Duke's Seafood
Seattle, Washington
07.2016 - 09.2018
- Coordinated seating arrangements to improve guest flow and reduce wait times.
- Trained new hosts on company standards and customer service protocols to ensure consistent service quality.
- Managed dining area to create welcoming atmosphere that enhanced guest experiences.
- Ensured guests felt welcomed and valued throughout their visit. to enhance dining experiences.
- Interacted with all FOH positions and culinary team, fulfilled special guest requests and met restaurant's atmosphere, beverage, food, and service standards.
Education
Some College (No Degree) - Digital Communications And Media
Washington State University
Pullman, WASkills
- Facility management
- Vendor management
- Health compliance
- Budget management
- Schedule management
- Employee development
- Team collaboration
- Vendor relationships
Certification
- ServSafe Food Protection Manager
- Washington State MAST Permit
- Washington State Food Worker Card
Timeline
General Manager
Duke's Seafood
10.2021 - 07.2026
Manager
Duke's Seafood
09.2018 - 09.2021
Lead Host & Server
Duke's Seafood
07.2016 - 09.2018
Some College (No Degree) - Digital Communications And Media
Washington State University