Hayley Johnson
Baytown,TX
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and multitasking abilities at Olive Garden to enhance guest experiences and streamline operations. Adept at both team collaboration and leadership, I significantly increased sales through upselling, underscoring my strong work ethic and hospitality service expertise.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
Baytown, TX
06.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Wokano
Ontario, OH
01.2021 - 05.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Food Preparation Worker
Bob Evans Restaurant
Ashland, OH
08.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
Line Operator
Bellisios
Jackson, OH
04.2019 - 06.2020
- Loaded and unloaded product on and off conveyor line by routinely lifting up to Number pounds.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
Education
Penn Foster
BaytownSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Service prioritization
- Team collaboration
- Allergy awareness
- Team player
- Adaptable and flexible
- Multitasking
- High energy and stamina
- Team leadership
- Problem-solving
- Excellent communication
Languages
English
Timeline
Server
Olive Garden
06.2024 - 09.2024
Server
Wokano
01.2021 - 05.2024
Food Preparation Worker
Bob Evans Restaurant
08.2019 - 01.2021
Line Operator
Bellisios
04.2019 - 06.2020
Penn Foster