Hayley Phan
Houston,TX
Summary
Reliable and customer-focused professional with 3+ years of experience in retail, food service, and animal care environments. Fast-paced learner with strong skills in customer service, shift leadership, multitasking, and daily operations. Experienced in supervising teams, handling cash transactions, and maintaining organized, high-pressure work environments. Known for adaptability, strong communication, and consistently meeting customer, client, and operational needs while upholding high standards of care, safety, and service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Milk + Sugar
04.2025 - Current
- Led shifts to ensure smooth daily operations and positive customer experiences. Supervised team members, handled customer concerns, assisted with cash handling, and maintained store organization.
Pet Care Specialist
Shady Waggers
04.2024 - Current
- Provided daily care for pets including feeding, walking, administering medications, and monitoring health. Ensured safety, comfort, and cleanliness while communicating with pet owners.
Hostess
Azuma Sushi & Robata
11.2022 - 06.2023
- Greeted and seated guests, managed waitlists, coordinated to-go orders, and supported front-of-house operations.
Shift Lead
Pinkberry Frozen Yogurt
06.2022 - 01.2024
- Managed daily operations, trained team members, handled cash transactions, and resolved customer issues in a fast-paced environment.
Team Member/Trainer
Mico’s Hot Chicken
05.2021 - 01.2023
- Trained new hires, supported high-volume food service, and maintained cleanliness and safety standards.
Education
Associate of Applied Science - Dental Hygiene
Houston Community College
06-2028
High School Diploma - undefined
Lamar High School
06.2023
Skills
- Customer Service
- Shift Leadership
- Cash Handling
- Time Management
- Animal Care
- Communication
- Problem-Solving
- Employee training
Certification
Food Handler Certification, TABC Certification, CPR Certification (2023–2025), Fundamentals of Animal Science, Driver’s License
Languages
English (Fluent)
Timeline
Shift Lead
Milk + Sugar
04.2025 - Current
Pet Care Specialist
Shady Waggers
04.2024 - Current
Hostess
Azuma Sushi & Robata
11.2022 - 06.2023
Shift Lead
Pinkberry Frozen Yogurt
06.2022 - 01.2024
Team Member/Trainer
Mico’s Hot Chicken
05.2021 - 01.2023
High School Diploma - undefined
Lamar High School
Associate of Applied Science - Dental Hygiene
Houston Community College