Hayley Pierce
Bend,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing good relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic, goal-oriented and eager to learn new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Boneyard Pub
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Uncle Bears Brewery
12.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Social Media Manager
Self-employed
07.2020 - 03.2023
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Analyzed and reported social media and online marketing campaign results.
Real Estate Agent
EXp Realty, LLC
02.2020 - 03.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed client expectations.
- Frequently made phone calls and communicated with both clients and other agents for smooth transactions.
- Advised clients on market conditions and property value for informed decision-making.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information using a CRM.
- Maintained connections with clients to encourage repeat business and referrals.
Receptionist
GateWay Pain Solutions
06.2019 - 01.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Flight Attendant
Mesa Airlines
11.2018 - 06.2019
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
Diploma -
Lewis Palmer High School
Monument, CO05.2011
Some College (No Degree) - Science/General
Pikes Peak Community College
Colorado Springs, COSkills
- Sales Expertise
- Team Training
- Excellent customer service
- Calm and Professional Under Pressure
- Customer Relationship Management
- Administrative Support
- Good Telephone Etiquette
- Communications Strategies
- Anticipating Guest Needs
- Transactions and Cash Handling
- Billing and Payment Processing
- Guest Relations Management
Certification
OLCC Certified - Food Handlers Card
Timeline
Bartender
Boneyard Pub
04.2023 - Current
Bartender
Uncle Bears Brewery
12.2022 - 04.2023
Social Media Manager
Self-employed
07.2020 - 03.2023
Real Estate Agent
EXp Realty, LLC
02.2020 - 03.2023
Receptionist
GateWay Pain Solutions
06.2019 - 01.2020
Flight Attendant
Mesa Airlines
11.2018 - 06.2019
Diploma -
Lewis Palmer High School
Some College (No Degree) - Science/General
Pikes Peak Community College
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