Hayley Ponce
Idaho Falls,ID
Summary
Customer-oriented sales professional with 2 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
4
4
years of professional experience
Work History
Jewelry Sales Associate
Walmart
Idaho Falls, IDAHO
10.2021 - Current
- Greeted customers and provided excellent customer service.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
- Received inventory shipments and stocked shelves with merchandise.
Shift Leader
Rumbi Island Grill
Idaho Falls, IDAHO
03.2021 - 10.2021
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Cashier
Motor Vu Drive In Theatre
Idaho Falls, IDAHO
06.2020 - 10.2020
- .
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
High School Diploma -
Thunder Ridge High School
Idaho Falls, ID05-2022
Skills
- Building rapport
- Loss prevention strategies
- Exceptional customer service
- Customer Assistance
- Cash Handling
- Payment Processing
- Time management abilities
- Adaptable and Flexible
- Team Cooperation
- Reliable and Responsible
Timeline
Jewelry Sales Associate
Walmart
10.2021 - Current
Shift Leader
Rumbi Island Grill
03.2021 - 10.2021
Cashier
Motor Vu Drive In Theatre
06.2020 - 10.2020
High School Diploma -
Thunder Ridge High School