Hayley Sneed
Newbern,TN
Summary
Dynamic and goal-oriented professional with exceptional customer service skills honed at Salon Centric Warehouse. Proven ability to enhance customer satisfaction and drive sales through effective communication and problem-solving. Reliable team player with strong cash handling expertise and a commitment to maintaining high standards of service and organization.
Overview
7
7
years of professional experience
Work History
Sales Associate
Salon Centric Warehouse
Dyersburg, TN
12.2024 - Current
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety regulations.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Server
Moustos Pasta & Grill
Dyersburg, TN
07.2021 - 07.2024
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, maintaining service efficiency.
- Managed multiple tables simultaneously while prioritizing tasks to optimize guest experiences and reduce wait times.
- Assisted in training new servers on menu knowledge, service standards, and restaurant protocols for consistent quality.
- Processed customer orders accurately using point-of-sale system, minimizing errors and improving transaction speed.
- Handled customer inquiries and complaints professionally, resolving issues to foster positive dining experiences.
- Participated in team meetings to discuss service improvements and share best practices for operational excellence.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cosmetologist
Shear Styles Salon
Tiptonville, TN
05.2020 - 05.2023
- Performed haircuts and styles tailored to client preferences and trends.
- Provided consultations on hair care products and services to enhance customer satisfaction.
- Executed color treatments using advanced techniques, ensuring vibrant results.
- Maintained cleanliness and organization of workstations, adhering to hygiene standards.
- Assisted in training new staff on salon procedures and product knowledge.
- Developed strong client relationships through effective communication and service delivery.
- Stayed updated on industry trends to offer clients innovative hairstyle options.
Receptionist/ Assistant
Shear Styles Salon
Tiptonville, TN
05.2020 - 05.2023
- Greeted and assisted visitors, ensuring positive first impressions.
- Assisted with billing inquiries and payment processing in a professional manner.
- Handled office inventory management, ordering supplies as needed to support daily operations.
- Confirmed appointments, communicated with clients, and updated client records.
Cashier/ Sales Associate
Dollar General
Tiptonville, TN
05.2018 - 01.2019
- Process customer transactions accurately using cash register and point-of-sale systems.
- Assist customers with inquiries and provide information about products and promotions.
- Maintain cleanliness and organization of checkout area to enhance customer experience.
- Handle cash, credit, and debit transactions while adhering to company policies.
Education
Cosmetology License -
Tennessee College of Applied Technology
Newbern, TN04.2021
Lake County High School
Tiptonville, TN05.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Cash handling
- Stocking and receiving
- Conflict resolution
- Store opening and closing
Timeline
Sales Associate
Salon Centric Warehouse
12.2024 - Current
Server
Moustos Pasta & Grill
07.2021 - 07.2024
Cosmetologist
Shear Styles Salon
05.2020 - 05.2023
Receptionist/ Assistant
Shear Styles Salon
05.2020 - 05.2023
Cashier/ Sales Associate
Dollar General
05.2018 - 01.2019
Cosmetology License -
Tennessee College of Applied Technology
Lake County High School