Hayley Wallace
Greenwood,AR
Summary
A Senior Pharmacy technician born and raised at Walgreens. I have survived 3 buyouts, a pharmacy closure, several pharmacy managers, countless employees and of course a pandemic. I have been a great second in command my entire career at Walgreens, I have been inspired by greatness and warned by mediocrity and I have learned in my 11 years what it takes to make a pharmacy prosper and grow within its company and within its community. I want to the opportunity to do that here as RXOM of 7234.
Overview
13
13
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
Greenwood, AR
08.2013 - Current
- Supported pharmacists by measuring, counting, labeling prescriptions and performing medication transfers from competing pharmacies.
- Managed Third Party Rejections that include but are not limited to, initiating Prior Authorizations with providers, sending Drug Change requests for medications, and initiating Certificates of Medical Necessity to Medicare for medical supplies
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
Pharmacy Technician
Mercy Hospital
Fort Smith, AR
02.2014 - 09.2014
- Supported patients in hospital by filling routine prescriptions, handling dispensing study drugs, and mixing IV medications
- Prepared IV packs by restocking supplies and adding measured drugs or nutrients to solutions
- Protected individuals by following aseptic techniques and preparing items under sterile conditions
Durable Medical Equipment Representative
Health Depot
Fort Smith, AR
05.2012 - 08.2013
- Corrected problems with malfunctioning equipment by removing, repairing, or replacing defective parts
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
Education
High School - undefined
Greenwood High School
Greenwood, AR05.2012
Skills
- Order verification
- Insurance processing
- Time management
- Task prioritization
- Immunization administration
- Problem-solving skills
- Workflow optimization
- Pharmacy operations
Timeline
Pharmacy Technician
Mercy Hospital
02.2014 - 09.2014
Senior Certified Pharmacy Technician
Walgreens
08.2013 - Current
Durable Medical Equipment Representative
Health Depot
05.2012 - 08.2013
High School - undefined
Greenwood High School